gamex Terms and Conditions

1 Introduction and Acceptance

By using the gamex website and related services, you are considered to have accepted these terms and conditions. This agreement is a legally binding document between you and gamex. You are required to read the entire document carefully before using the services.

Our Privacy Policy and Responsible Gaming Guidelines apply alongside these terms and are considered an integral part of this agreement.

1.1 Amendments

gamex reserves the right to amend or update these terms at any time. Continued use of the services after any change means you have accepted the updated terms. Registered members will be notified by email in advance of significant changes.

2 Account Registration and Eligibility

2.1 Registration Requirements

To open an account at gamex, the following conditions must be met:

1. You must be at least 21 (twenty-one) years of age.
2. You must provide accurate and complete information in the registration form.
3. Each person may open only one account — creating multiple accounts using the same device, IP address, or identity document is strictly prohibited.
4. You must register under your own name — opening an account on behalf of someone else or under a fictitious identity is not allowed.

2.2 Identity Verification (KYC)

gamex may request documents for identity verification at any time in connection with deposits, withdrawals, or bonus claims. If documents are not submitted in a timely manner, account activity may be temporarily suspended. Information provided for identity verification is protected in accordance with our Privacy Policy.

2.3 Account Security

You are solely responsible for keeping your account password and login details secure. If you suspect unauthorised access to your account, you must notify gamex support immediately. gamex is not liable for any loss caused by a third party.

3 Deposit and Withdrawal Rules

3.1 Deposit Rules

bKash, Nagad, and Rocket can be used to deposit funds at gamex. The minimum deposit amount is ৳100. Only a mobile banking account registered in your own name may be used for each transaction — deposits from third-party accounts will not be accepted.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawals will only be made to the mobile banking number used at the time of deposit or verified on the account.

3.3 Transaction Restrictions

gamex reserves the right to suspend any deposit or withdrawal in cases of suspicious transactions, money laundering, or fraudulent activity. In such situations, the account may remain locked until a full investigation is complete.

4 Bonus and Promotion Terms

4.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳10,000. A 10x wagering requirement must be completed before this bonus can be withdrawn. Example: depositing ৳1,000 gives a ৳1,000 bonus, bringing the total balance to ৳2,000, and ৳1,000 × 10 = ৳10,000 in bets must be placed before winnings can be withdrawn.

4.2 Weekly and Other Promotions

gamex regularly offers various promotions. Each promotion has specific wagering requirements and an expiry date. The weekly gamex reload bonus offers a 30% bonus up to ৳5,000, with a 15x wagering requirement.

4.3 General Bonus Rules

1. To receive a bonus, accurate information must be provided at registration and the account must be verified.
2. Promotions cannot be combined with other promotions while one is active, unless explicitly stated.
3. Winnings from a bonus may only be withdrawn after the required wagering has been completed.
4. gamex reserves the right to change promotion terms or cancel a promotion.
5. If bonus abuse is detected — such as claiming bonuses through multiple accounts — the bonus may be cancelled and the account may be closed.

5 Betting and Gaming Rules

5.1 Betting Responsibility

Every bet placed at gamex is considered final. If a bet is affected by a technical error or disconnection, gamex will take appropriate action following an investigation.

5.2 Incorrect Odds and Technical Errors

gamex reserves the right to void or correct bets placed as a result of clearly incorrect odds or obvious technical errors. In such cases, the bet amount will be refunded.

5.3 Available Games

The gamex platform offers slots, live casino, sports betting, fishing games, and more. Specific rules for each game are provided in detail on the relevant game page.

5.4 Manipulation and Fraud

Manipulation of the betting process, use of software bots, or any other dishonest method is strictly prohibited. If such activity is detected, the account will be closed immediately and all deposited funds and winnings may be cancelled.

6 Responsible Gaming and Age Verification

gamex places the highest importance on responsible gaming. The platform is only for members aged 21 or older. Any member can contact gamex support to set betting limits, take a temporary break, or request self-exclusion.

Gambling is a leisure activity — it should not be seen as a source of income. Please avoid playing beyond your means. For more information, read our Responsible Gaming Guidelines.

7 Account Suspension and Closure

7.1 Closure at Member's Request

Any member may request to close their account at any time. gamex will complete the process within 24 hours of receiving the request. It is the member's responsibility to withdraw any available balance before the account is closed.

7.2 Suspension or Closure by gamex

gamex may temporarily suspend or permanently close any account for any of the following reasons:

• Providing false or incomplete registration information.
• Creating or operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Account held by a person under 21 years of age.
• Manipulation, use of bots, or other dishonest methods.
• Use of a third party's account or identity.

If an account is closed and there is no evidence of a policy violation, the available balance will be returned.

8 Intellectual Property and User Conduct

8.1 Intellectual Property

All content on the gamex platform — including logos, designs, software, text, and games — is owned by gamex or the respective game provider. Members may not copy, distribute, or use any content beyond personal and non-commercial use.

8.2 User Conduct Rules

Members may not do any of the following on the gamex platform:

• Harassing or defaming other members.
• Spam, advertising, or unauthorised promotional activity.
• Unauthorised access to the system or attempting to hack it.
• Any activity that interferes with gamex operations.

9 Privacy and Data Protection

gamex takes the utmost care in collecting, using, and protecting members' personal information. Full details of how data is used are available in our Privacy Policy.

gamex uses SSL encryption to keep all member transactions and personal data secure. Personal information is not sold or shared with third parties, except where required by law, in which case it may be disclosed to the relevant authorities.

10 Limitation of Liability

Any financial loss resulting from the use of gamex is the member's own responsibility. gamex is not liable for losses caused by technical failures, internet connection issues, or third parties.

gamex does not guarantee uninterrupted or error-free availability of its services. Services may be temporarily unavailable due to maintenance or technical reasons.

11 Dispute Resolution

11.1 Submitting a Complaint

In the event of a dispute or complaint, please contact the gamex support team first. Upon receiving a complaint, gamex will conduct a proper investigation and attempt to provide a resolution within a reasonable time.

11.2 Final Decision

gamex's decision on game outcomes or betting matters is considered final. Decisions are made based on technical logs and records.

12 Contact and Support

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: 24 hours a day, 7 days a week — via the chat button on the site
• Email: [email protected]
• Language: Support is available in Bengali and English

To learn more about us, visit the About Us page.