gamex Privacy Policy

1 Introduction

Welcome to gamex. This Privacy Policy ("Policy") explains what information we collect from you when you use the gamex website and services, how that information is processed, and in what circumstances it may be shared with others.

This Policy is an integral part of gamex's Terms and Conditions. By registering on the site or using our services, you are considered to have accepted the terms of this Policy. If any part of this Policy is unclear or you disagree with any section, we recommend contacting our support team before using the services.

2 What Information We Collect

gamex collects information about you through various processes. This information comes mainly from two sources: what you provide directly and what our systems record automatically.

2.1 Information You Provide

Information you give us during registration, verification, or use of our services includes:

• Full name, date of birth, and gender
• Email address and mobile number
• Postal address
• National ID card or passport details (for identity verification)
• Financial transaction details — bKash, Nagad, or Rocket account numbers
• Messages or complaints you send to customer support

2.2 Automatically Collected Information

While you use gamex, our systems automatically record the following:

• IP address and device type
• Browser and operating system information
• Which pages were visited on the site and for how long
• Login time, session ID, and device fingerprint
• Betting and gaming activity records
• Information collected through cookies and similar tracking technologies (see Section 5)

3 Purpose of Data Use

gamex uses the information collected for the following purposes:

3.1 Account Management and Identity Verification

Information is needed to create, maintain, and secure your account. Identity verification is a standard process that helps ensure account security and prevent unauthorized access.

3.2 Processing Financial Transactions

Your payment-related information is used to process deposits and withdrawals. gamex processes transactions via bKash, Nagad, and Rocket and keeps a record of every transaction.

3.3 Providing Customer Support

Our team needs access to your account information to resolve issues and provide the right assistance. This information is used when providing support via 24-hour live chat and email.

3.4 Promotions and Bonus Programs

Relevant promotions and bonus offers may be sent based on your gaming activity and transaction history. You can opt out of such communications at any time.

3.5 Fraud Prevention and Security

Automated and manual review methods are used to protect accounts and detect potential fraud. This includes monitoring IP addresses, analyzing device information, and identifying unusual transaction patterns.

4 Sharing Information with Third Parties

gamex never sells your personal information. However, information may be shared with specific third parties in the following circumstances:

• Payment Processors: Information required to process deposits and withdrawals via bKash, Nagad, and Rocket is shared with these payment providers.
• Technology Infrastructure Providers: Technology providers contracted for server hosting, data storage, or analytics services may process limited information.
• Game Studios and Software Providers: Necessary gaming session data may be exchanged with Evolution, Pragmatic Play, or other game providers.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a competent authority.

Information shared with third parties is restricted to use for the specific purpose only, and those parties are bound by their own privacy obligations.

5 Cookies and Tracking Technologies

The gamex website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the website's functionality.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions, keep security features active, and support basic site functionality. They cannot be disabled.
• Functional Cookies: These help remember your preferred language, layout, or other settings.
• Analytics Cookies: These measure user behavior to understand which parts of the site are used most.

5.2 Cookie Controls

Your browser settings generally allow you to accept or reject cookies. Keep in mind that disabling essential cookies may cause some site features to stop working properly.

6 Data Retention and Security

Protecting your information is a priority for gamex. To this end, we apply industry-standard security measures:

• Data transfers are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted format.
• Data access is restricted to authorized personnel only.
• Regular security audits are conducted.
• Firewalls and intrusion detection systems are active at the server level.

Active account data is retained until the account is closed. Even after closure, certain information may be kept for the applicable period to meet legal or regulatory requirements.

7 Your Rights

As a gamex user, you have the following rights regarding your personal information:

7.1 Right to Access and Correct Information

You have the right to view the information stored in your account and to request corrections to any inaccurate data. Most information can be corrected directly from account settings; for other cases, you will need to contact the support team.

7.2 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, information that must be retained due to legal obligations or that relates to an ongoing dispute may not be deletable.

7.3 Right to Stop Promotional Communications

You can stop receiving promotional emails or messages from gamex at any time. Use the unsubscribe link in the email or let the support team know.

7.4 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact our support team. After your identity is confirmed, your request will be processed within a reasonable time.

8 Protection of Minors

All casino and betting services on gamex are strictly for users aged 21 and above. We do not knowingly collect any information from minors. An age verification process is followed at the time of registration.

If a minor has accidentally created an account and this comes to our attention — either by our own detection or by someone reporting it — that account will be immediately closed and the associated information will be deleted. For more details on responsible gaming, please visit our Responsible Gaming page.

9 External Links

The gamex website may occasionally contain references to third-party websites. gamex is not responsible for their privacy practices. Before visiting any external website, it is advisable to read that site's privacy policy.

10 Policy Changes

gamex reserves the right to update this Privacy Policy as needed. For significant changes, we will post a notice on the website or inform you by registered email. Continued use of the services after any change will be considered acceptance of the updated policy.

The "Last Updated" date shown at the top of the page always indicates when the most recent version of the policy was published. We recommend reviewing this policy regularly. To learn more about gamex, visit our About Us page.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following channels:

• Live Chat: 24 hours a day, 7 days a week — via the live chat button on the website, in Bengali or English.
• Email: [email protected]

Our support team is able to answer your questions in both Bengali and English.